Utility Billing

Attention: Your Utility Bill Has A New Look 

Beginning in October, your utility bill will have a new look as we transition to an updated printing process.

Please contact Utility Billing with questions: 763.441.2310 or email utilitybilling@otsegomn.gov.

Sample U

Go paperless with your utility bill!

Where & How to Make Payments

  • Pay online
  • Statements are sent out around the 15th of every month. Bills are due the 8th of the following month.
  • Mail in or hand deliver to our office
  • Drop box located in the parking lot of City Hall
  • Automatic payment available upon request
  • Pay by phone (Visa/MasterCard accepted)
  • Mobile app; download "PSN Payments" in the App Store or Google Play
  • Call to get a final reading if you are moving or if you need to start service. Statements are sent to the property owner only; we do not bill individual renters.
  • New water and sewer rates go into effect in March of each year. Sewer rates are based on winter month's (December, January and February) water usage.
  • If your water bill seems higher than usual check for leaks in your system. A dripping faucet, leaking toilet or water softener not working properly are the most common places.
  • City Water Utilities serve more than 5,000 customers in Otsego. There are over 500 million gallons of water used annually.

Documents

  1. Consumer Confidence Report 2024 (PDF)
  2. Automatic Pay Plan (PDF)
  3. Curb Stop Valve Risers within Driveways (PDF)
  4. How is your bill calculated 2025 Rates (PDF)
  5. Irrigation Exception Form (PDF)
  6. Irrigation Restrictions (PDF)
  7. Sewer Backups (PDF)
  8. Utility Boundary Map (PDF)
  9. 2025 Utility Rates (PDF)
  10. Water Conservation Tips (PDF)
  11. Water Meter Basics (PDF)
  12. Water Shut-Off Application (PDF)

Web Links